Frequently Asked Questions

All returns must be within 7 days of receipt of order and are subject to a 15% restocking fee. All items must be returned in the same condition they were received. Returns are not accepted on custom or special order items.

We ship parts every day via UPS/USPS. All in stock items usually ship within 48 hours using UPS/USPS unless otherwise requested. Shipping & Handling charges will be added to each invoice.

We stock a wide variety of parts and do our best to keep our warehouse well-stocked. In the event an item is not in stock you may choose one of the following options:

If the entire order is out of stock: You may choose to process the order now and have it shipped to you as soon as it becomes available. Or, you may choose to check back with us at a later date, once the item is in stock. If you wish to know how long before the item becomes available, please call us during normal business hours.

If only part of your order is out of stock: When you checkout, be sure to tell us whether you want us to wait for the out of stock item(s) to become available before we ship the entire order, "Ship Complete," or if we should ship items as they become available. If you do not specify your desired method, items will be shipped as they become available. Orders that are not designated "Ship Complete" may incur additional shipping charges."

Yes, and we will honor our estimates for 30 days. Call or email to request one.

In the event you are unable to find the part you are looking for on our website, we may be able to further assist you if you:

1) send us an email to info [at] aawindow [dot] com with a photo, sketch or trace along with any pertinent information you may have i.e. Dimensions – Color - Hand (Right or Left) - Origin of Part etc...

2) send us a physical sample which will be returned to you upon your request."

All orders that are shipped have a minimum $10 purchase requirement, excluding S&H.  Any order which does not meet the minimum, will incur a fee to complete the balance.

Visa, MasterCard and Discover

Orders can be placed in the following formats:
Phone: 718-364-6234 or Toll Free at 844-364-6234 during regular business hours only.
Fax: 718-364-6903
Email: orders [at] aawindow [dot] com
Web: online order form

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